KK and M

Sears Eats Dicks......For Dinner!
About 8 months ago Kevin and I bought our 3rd vacuum as a couple from Sears. We also bought the Master Protection Program because we had accidentally broken our last two vacuums doing stupid stuff. Move forward to the present...........

We needed to use the master protection program because a component of the vacuum broke, not our fault. Just about 3 weeks ago we take said broken part to Sears and they mail it out to be fixed. About a week goes by and we get a voicemail saying that the part is on its way to Deptford, NJ but it's not there yet, they will call again when it arrives. A day later we get a recorded message saying that the part is ready! Yeah!
Kevin drives the 30 minutes to pick up the part. Low and behold the part is not there. They must be fuckin' with us. Kevin was PISSED! Makes some calls, no ones cares.

Another week goes by and for shits and giggles I call to see if the part was in today and was told that YES IT IS! Fabulous. Baby and I drive the 30 minutes there to pick up the part. The guy brings the part out and says "is this it?" I was like yes, then he goes well make sure you test it because it came back without any paper work so I don't know if they did anything to it. GREAT, gotta love that. The kid goes away. I try out the part that was broken and know immediately that it's still broken and it actually works WORSE than when we brought it in. Amazing. I get the kid to come out again, tell him it doesn't work. Ask for manager. Parts Manager does not care. I ask her if I can speak to someone who will make me happy and she states AGAIN that the only thing they can do is send the part out AGAIN and let them know that I'm not happy. So I sarcastically say, GREAT!

I call Kevin, he's PISSED again, starts making calls. I find a different employee and ask for the store manager. What luck, she's has a day off. Hmmm...... I tell Kevin I'm going to buy another new vacuum and when ours is fully functional I'll just return it and say I don't like it. He says no and I have to wait 1 hour while he calls and tries to get someone to give us SOMETHING for this mess. After the hour I decide that I'm not comfortable leaving my vacuum part there so I go back and I get the guy to give me the part back.

I get in the car and go home. Kevin says that he got a woman on the phone to agree to give us our money back for the master protection program. She said she would refund it on our Mastercard. Great, wonderful. The only problem is, we bought it with an AMEX card. I guess we'll deal with that problem later.

I decide to vacuum the house but discover that the vac doesn't WORK at all. Before it would turn on but not off and now NOTHING. I'm pissed. Get the baby situated in front of Sign Time because this may take a while.

Get the screwdriver. Unscrew the screws. Take plastic thing off. Align lever. Put plastic thing back on. Try vacuum. IT WORKS 100%!!!!!!!

In less than 2 minutes I fixed the vacuum that had been shipped out for about 3 weeks and came back broken.

And that is why Sears Eats Dicks for Dinner.

(my mom did not want me to use this as the title but kevin edited it a little so it's better now, sorry mom! but it's true, Sears actually does suck dicks for dinner.)